Privacy Policy

At DgnRavePay, safeguarding your privacy and ensuring the security of your personal information is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data, in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

We may collect and process the following categories of personal data:

• Identity Information: Full name, date of birth, gender, and identification details (e.g., BVN, NIN, passport number).
• Contact Information: Email address, phone number, and mailing address.
• Financial Information: Bank account details, transaction history, and payment card information.
• Usage Data: Information about how you use our website, app, and services, including device information, IP address, and browser type.
• Sensitive Data: Where required, we may collect biometric data, such as facial recognition, for enhanced security.

We will only collect data that is relevant and necessary for the purpose of providing our services.

Your data is collected and used for the following purposes:

1. To provide secure and efficient financial services.
2. To verify your identity and comply with regulatory requirements.
3. To process payments, refunds, and other transactions.
4. To communicate important updates, such as policy changes and service improvements.
5. To detect and prevent fraud, money laundering, and other illegal activities.
6. To analyze trends and improve our services.

We process your data based on the following legal grounds:

• Consent: Where you have expressly given permission.
• Contract: To fulfill the terms of our agreement with you.
• Legal Obligation: To comply with NDPR and other applicable regulations.
• Legitimate Interests: For fraud detection, system improvement, and customer service.

DgnRavePay is powered by CBN-licensed financial institutions. To deliver our services, we share necessary data with the following parties:

• Licensed Banking Partners: 9 Payment Service Bank (9PSB) and VFD Microfinance Bank, who process payments and hold wallet balances on your behalf under their respective CBN licences. These partners receive your identity, financial, and transaction data as required to fulfil your instructions.
• Regulatory Authorities: The Central Bank of Nigeria (CBN), the Nigeria Financial Intelligence Unit (NFIU), the Nigeria Data Protection Commission (NDPC), and other competent authorities, as required by law.
• Identity Verification Partners: DgnRaveVerify and other accredited KYC/AML service providers for identity checks and fraud screening.
• Service Providers: Other third-party vendors who assist in delivering our services (e.g., cloud infrastructure, customer support tooling).
• Law Enforcement: Where necessary to comply with a valid legal order or obligation.

We will never sell your personal data to third parties.

Your personal data will be retained for as long as it is necessary to fulfill the purposes stated in this policy or to comply with legal obligations.

When no longer required, we will securely delete or anonymize your data.

We employ robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include:

• End-to-end encryption of sensitive information.
• Secure access controls and authentication protocols.
• Regular vulnerability assessments and audits.

Under NDPR, you have the following rights concerning your data:

1. Access: Request access to the personal data we hold about you.
2. Correction: Update or correct inaccurate data.
3. Deletion: Request the deletion of your data, subject to legal obligations.
4. Objection: Object to the processing of your data for specific purposes.
5. Data Portability: Receive a copy of your data in a commonly used format.

To exercise these rights, please contact us at compliance@dgnravepay.com.

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences in your browser settings.

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes through appropriate channels.

For questions or concerns regarding this Privacy Policy, please contact us at:

• Email: hello@dgnravepay.com
• Phone: +234 20113306179
• Address: DgnRavePay HQ, No. 4, Bashiru Olusesi Street, off Conservation Road, Lekki Phase 2, Lagos State.

DgnRavePay operates in strict compliance with the Nigeria Data Protection Regulation (NDPR) and ensures that all data handling practices meet the highest standards of security and transparency.

DgnRavePay loan services available within the DgnRavePay mobile application are provided by:

DgnRavePay Technologies Ltd
Registered in Nigeria
Address: No. 4, Bashiru Olusesi Street, off Conservation Road, Lekki Phase 2, Lagos State.

DgnRavePay Technologies Ltd is the licensed lender responsible for offering and managing loan products within the DgnRavePay app.

Regulatory Authorisation:

DgnRavePay Technologies Ltd holds the required authorisations to offer digital lending services in Nigeria, including:

• FCCPC Approval for Digital Lending

  Reference No: FCCPC/DSI/INV/ML/605

  Issued: 16 June 2025

• Money Lender’s License

  License No: MLA/WZ2/1542025

  Issued by: Magistrate of Abuja, Magisterial District

  Issued: 20th May 2025

These documents authorise DgnRavePay to operate loan services in accordance with Nigerian financial and consumer protection regulations.

All lending operations, data collection, and loan decision processes are carried out solely by DgnRavePay Technologies Ltd.