Privacy Policy
Last Updated: October 19, 2025
1. Introduction
Welcome to DgnRavePay ("we", "us", "our"). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you:
- Use our website(s) or mobile application(s) ("Sites"),
- Access our personal or business app services ("Services"), or
- Interact with any product connected with DgnRavePay.
2. Information We Collect
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Personal Information
We may collect the following information to create and manage your account:
- Full name, phone number, email address, and physical address
- Government-issued ID or selfie for identity verification (KYC)
- Bank details, transaction history, and account information
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Technical & Usage Data
We automatically collect technical data such as:
- Device identifiers, operating system, browser type, and app version
- Interaction data (app screens viewed, buttons tapped, feature usage)
- Crash logs and performance diagnostics (through Firebase or similar tools)
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Location Data
With your permission, we collect precise location data to verify addresses and enhance security using OkHi and similar verification tools. Location data is collected only as needed for functionality and is not shared for marketing purposes.
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Biometric & Sensitive Data
We use biometric authentication (Face ID or fingerprint) for secure login and identity verification. Biometric data is processed securely on your device's hardware (Secure Enclave) and is never stored or transmitted to DgnRavePay servers.
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Contacts Access
With your consent, we access your phone's contact list to:
- Help you send or request payments to existing users, and
- Invite contacts who are not yet registered.
Contact information is used only for this purpose and is not stored or shared externally.
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Cookies and Similar Technologies
We use cookies and local storage to remember your preferences, analyze traffic, and improve user experience.
3. How We Use Your Information
We use collected data to:
- Provide, operate, and improve our products and services
- Verify identity and comply with KYC/AML regulations
- Detect and prevent fraud or unauthorized activity
- Respond to customer support requests
- Send transactional notifications and updates
- Analyze performance and usage to enhance reliability
4. Third-Party Service Providers
We partner with trusted third parties who process limited data on our behalf to enable key features of the app. These partners act as data processors under strict confidentiality and data protection agreements. None of these providers use your information for advertising or marketing purposes.
| Provider | Purpose | Privacy Policy |
|---|---|---|
| Firebase (Google LLC) | Analytics, crash reporting, and performance monitoring | Google Privacy Policy |
| OkHi | Address verification and precise location validation for user safety and compliance | OkHi Privacy Policy |
| Smile ID | Biometric identity verification (KYC) | Smile ID Privacy Policy |
Each third-party provider processes user data solely to support DgnRavePay's core financial, verification, and compliance features. You can review their privacy policies for more details on how data is handled securely.
5. Data Sharing & Disclosure
We may share your information only:
- With service providers, financial institutions, and regulators as required by law
- To complete transactions or verify identity
- To comply with legal obligations, court orders, or government requests
We never sell or rent your personal information to third parties.
6. Data Retention
We retain your data only for as long as necessary to:
- Provide our services
- Fulfill legal and regulatory obligations (e.g., financial record-keeping)
- Resolve disputes and enforce agreements
When data is no longer needed, it is securely deleted or anonymized.
7. Security
We use administrative, technical, and physical safeguards — including encryption, access controls, and secure data transmission — to protect your information. However, no system is completely secure. Please report any security concerns to help@DgnRavePay.com.
8. International Data Transfers
Your data may be processed or stored on secure servers located outside your country of residence. Where applicable, we ensure adequate protection through legal safeguards such as data protection agreements or standard contractual clauses.
9. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for optional data collection (such as contacts or location)
- Request a copy of your data or restrict certain processing activities
To exercise these rights, contact help@DgnRavePay.com.
10. Children's Privacy
Our Services are intended for users aged 18 and older. We do not knowingly collect or store information from minors. If such data is identified, it will be deleted promptly.
11. Policy Updates
We may revise this Privacy Policy periodically. Material updates will be posted on this page and, where appropriate, communicated through in-app notifications.
12. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact:
- Email: help@DgnRavePay.com
- Address: DgnRavePay HQ, [Insert Office Address]
