Whistleblower Policy
At DgnRavePay, we are committed to building Africa’s most trusted, innovative, and customer-centric financial technology ecosystem. As a leading digital payments and business solutions provider, our goal is to empower individuals, entrepreneurs, and enterprises with secure, seamless, and inclusive financial services that meet global standards. To achieve this, DgnRavePay has adopted an Integrated Management System (IMS) that aligns with ISO 9001 (Quality Management), ISO 27001 (Information Security), ISO 22301 (Business Continuity), and ISO 45001 (Occupational Health & Safety), ensuring excellence, compliance, and sustainability across our operations.
Our Commitments
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Customer-Centric Excellence
- Deliver intuitive, secure, and innovative financial solutions that exceed customer expectations.
- Maintain transparent, reliable, and efficient services that build trust and loyalty.
- Continuously gather and act on customer feedback to improve user experience across all channels.
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Information Security & Data Privacy
- Protect the confidentiality, integrity, and availability of customer and company information in line with CBN regulations, NDPR (Nigeria Data Protection Regulation), and global standards (e.g., GDPR).
- Employ industry-leading technologies, encryption, fraud-detection systems, and strict access controls to mitigate risks.
- Regularly train employees and stakeholders on data security, fraud awareness, and regulatory compliance.
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Regulatory & Legal Compliance
- Operate in full compliance with CBN, NDIC, NCC, SEC, NITDA, and other relevant Nigerian and international financial regulations.
- Ensure anti-money laundering (AML), counter-terrorism financing (CTF), and Know Your Customer (KYC) practices are effectively enforced.
- Maintain transparent governance structures to safeguard stakeholder interests.
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Business Continuity & Resilience
- Implement proactive risk management frameworks to ensure service availability and resilience
- Establish disaster recovery protocols, redundancy systems, and contingency measures to minimize downtime.
- Continuously test and improve continuity plans to guarantee uninterrupted service for customers and partners.
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People & Workplace Culture
- Foster a culture of innovation, accountability, and ethical conduct.
- Provide a safe, inclusive, and growth-driven workplace for all employees.
- Support continuous training, leadership development, and knowledge-sharing initiatives to build world-class fintech talent.
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Sustainability & Social Impact
- Promote financial inclusion by designing solutions that serve underbanked and underserved populations.
- Drive eco-friendly digital solutions to reduce paper use and environmental footprint.
- Engage in corporate social responsibility (CSR) initiatives that support education, entrepreneurship, and community development in Nigeria and beyond.
Our Policy Mandate
This IMS Policy is binding on all DgnRavePay employees, contractors, partners, and stakeholders. Each individual is accountable for ensuring that their actions align with the commitments outlined above.
Management shall provide the leadership, resources, and continuous improvement framework to ensure that these objectives are met and that DgnRavePay remains a trusted fintech partner in Nigeria, Africa, and beyond.
