Terms & Condition
Updated on 14th Feb. 2023
Welcome to DgnRavePay. By accessing or using our website, mobile app, or any of our services, you agree to the following terms and conditions. If you do not accept these terms, please do not proceed with using our services.
About Us
DgnRavePay is a digital payment solution provider offering various services, including bill payments, airtime purchase, funds transfer, and more. Our mission is to simplify payments and create seamless financial experiences for all our users.
Your Account
To access certain features, you need to create an account with accurate and up to date information. By registering, you agree to:
Your Privacy
We prioritize your privacy. By using our services, you agree to our collection and use of your information as outlined in our [Privacy Policy]. This includes sharing relevant details with third parties for service delivery and fraud prevention purposes.
Payments and Transactions
When you perform a transaction on our platform, you authorize DgnRavePay to process payments on your behalf. Transactions may be subject to fees and service charges, which will be clearly displayed before confirmation. Please note:
Payments are processed instantly unless stated otherwise.
DgnRavePay is not responsible for delays caused by thirdparty providers or technical issues beyond our control.
Refunds and Disputes
Transactions are considered final once completed. Refunds may be issued only under specific circumstances, such as failed transactions where funds were debited without service delivery. To initiate a refund or dispute, contact our support team at hello@dgnravepay.com - Keep your login credentials secure.
- Be fully responsible for activities performed through your account.
- If you suspect unauthorized access, contact us immediately.
- Transaction limits are based on customer verification and levels. You shall not withdraw, transfer or make any payments that in aggregate exceed any of the per transaction or daily limits defined for your category. Should you attempt to exceed any applicable limits, your transactions will be declined.
| KYC Tier | Verification Requirements | Daily Limits | Account Balance Limits |
|---|---|---|---|
| Tier 1 | Phone Number, BVN, Passport Photograph, Address | 50,000 | 300,000 |
| Tier 2 | Valid ID, Proof of Address | 200,000 | 500,000 |
| Tier 3 | Address Verification | 5,000,000 | Unlimited |
Prohibited Use You must not use our platform for any unlawful, fraudulent, or unauthorized purposes. This includes: Engaging in money laundering or terrorism financing. Attempting to breach our platform’s security. Transmitting harmful or offensive content. Violations may result in account suspension, reporting to authorities, or legal action.
Service Availability While we strive to provide uninterrupted service, there may be occasional downtime due to maintenance, upgrades, or unforeseen issues. DgnRavePay is not liable for losses resulting from service interruptions. Fees and Charges Using our services may attract transaction fees, which will be disclosed at the time of the transaction. By proceeding with a transaction, you accept the applicable charges. Communication By signing up, you consent to receive notifications, updates, and promotional messages from us via email, SMS, or app notifications. You can opt out of promotional messages at any time, but essential service-related notifications will always be sent. Limitation of Liability DgnRavePay is not liable for any indirect, incidental, or consequential damages arising from your use of our platform. Our responsibility is limited to the value of the specific transaction in question. Changes to Terms We may update these terms from time to time. Continued use of our platform indicates your acceptance of the revised terms. We recommend reviewing this page periodically for updates. Contact Us For questions or assistance, reach out to us: Email: hello@dgnravepay.com Phone: +234 2013306179